Frequently Asked Questions
Answers to common questions about Football Insights.
01 Is Football Insights licensed and regulated, and which authority oversees it?
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Yes. Football Insights operates under a licence from the UK Gambling Commission (UKGC) for UK players and holds a Malta Gaming Authority (MGA) licence for international customers. Both regulators enforce strict fairness, security, and responsible‑gaming standards. You can verify our licence numbers on the respective regulator websites.
02 What deposit and withdrawal options does Football Insights support?
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Football Insights accepts Visa, Mastercard, PayPal, Skrill, Neteller, and bank transfer. Crypto deposits (BTC, ETH, USDT) are also accepted with no fees. Withdrawals are processed within 24 hours for e‑wallets; card and bank transfers take 3‑5 business days. All transactions are encrypted and comply with PCI‑DSS standards.
03 How does Football Insights generate its match predictions, and what data sources does it use?
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Our predictions are produced by a combination of statistical models, historical match data, and real‑time team news. We ingest data from official league feeds, Opta, and proprietary AI algorithms that evaluate form, injuries, and tactical setups. Every prediction includes a confidence rating so you can gauge reliability.
04 What should I do if a match I bet on is postponed or cancelled?
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If a match is postponed, the bet is generally void and the stake is returned to your account within 24 hours, unless the relevant sportsbook’s rules state otherwise. You do not lose the stake; the prediction for that match is simply not applicable. Check the ‘My Activity’ section for updates.
05 Can I set personal spending limits or self‑exclude from Football Insights?
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Yes. Football Insights provides tools for responsible gambling, including deposit limits, loss limits, session timers, and a self‑exclusion option that can be set for a minimum of 24 hours up to permanent exclusion. These can be configured in the ‘Account Settings’ under ‘Responsible Gaming’.
06 Do I need to verify my identity before withdrawing funds?
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To comply with anti‑money‑laundering regulations, Football Insights may request identity documents (passport, driver’s licence, utility bill) before processing a first withdrawal of any amount. Verification is usually completed within 24 hours; once verified, subsequent withdrawals are faster.